Refund and Returns Policy

Effective Date: February 20, 2025

Thank you for shopping at Shoppsernghub! We want you to be completely satisfied with your purchase. If you are not happy with your item, please review our return and refund policy below.

1. Returns

We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order for a full refund or exchange.

To initiate a return, please follow these steps:

1. Contact Us: Reach out to us at info@shoppsernghub.shop within 30 days of receiving your order. Please include your order number and reason for return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
4. Condition of Returned Items: Items must be in unused and resalable condition, with original packaging and all accessories included. We reserve the right to refuse returns if the item is damaged or used.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method.

• Refund Processing Time: Please allow up to 7-10 business days for the refund to be processed. The exact time will depend on your payment method and financial institution.
• Partial Refunds: We may offer partial refunds for items that are returned in damaged or used condition.

3. Exchanges

If you would like to exchange an item, please return the original item and place a new order for the replacement. We cannot guarantee the availability of the exchanged item.

4. Non-Returnable Items

Some products are non-returnable, including:

• Customized or personalized items.
• Gift cards.
• Products that have been opened or used (unless defective).

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@shoppsernghub.shop. We will provide a full refund or send a replacement at no additional cost. Please keep all packaging and take photos of the damaged item for our records.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@shoppsernghub.shop. Orders can only be canceled if they have not been processed or shipped. If your order has already been shipped, you will need to follow our return process.

7. Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part (such as damaged or incorrect items). You will be responsible for the cost of return shipping unless we are at fault.

8. International Returns

We currently only accept returns for orders shipped within the United States. If you placed an international order, please reach out to our customer service team for assistance.

9. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:

Shoppsernghub
Email: info@shoppsernghub.shop
Phone: +1 870-410-3468
Address: 1317 Marigold Way, Lompoc, CA 93436, United States